Tech

Talking to your vendors : How to make a more effective support request

It’s bound to happen that at some point, the system you’re using isn’t going to do what you want it to do, and you’ll need to submit a support request to your vendor. Let me help you get the answer you’re looking for quickly and efficiently, by first helping you to ask your vendor a… Read more

Data visualization: Quick tips to better excel charts

We’ve talked on this blog a few times about how you can’t excel with using Excel as your database, but that certainly doesn’t mean that we don’t see the value in using Excel for some things – such as making awesome, custom charts! Surely you’ve seen standard Excel charts like these at meetings or in… Read more

Technology changes everything?

I was reading the paper this morning and saw an advertisement that got me thinking. The ad was for Ashford University, which I had never heard of, and featured a big picture of a tablet computer with the headline, “Technology Changes Everything™”. The subscript included the line, “Technology is the greatest populist force in our… Read more

Shopping cart

You are what you buy – From caveat emptor to value-based buying

Buyer Beware Back in the “goode olde” days of snake oil sales and shady sales people (thank goodness we’ve cleaned that up), there were no consumer protection laws. The onus on making a good purchasing decision was on the consumer. If they made a bad decision, there was no one to blame but themselves. At… Read more

Blackbaud strikes again for its investors

** For an updated post on Blackbaud retiring Common Ground, click here. ** Most people, including myself, were surprised by the announcement today that Blackbaud will be acquiring Convio. As CEO of a small software company that frequently competes with products from both of these large public companies, my first reaction was “Why?”. Why would… Read more